Refund Policy

Effective date: October 6, 2025

Purpose and scope

This Refund Policy explains when refunds are available, how to request one, how long processing takes, and what is not refundable. It applies to purchases made directly through my website or the payment links I provide.

What you’re buying

  • Monthly Access: one month of tool access. Renews only if you buy again (no auto-billing unless clearly stated at checkout).
  • Lifetime Access: one-time payment for ongoing access.
    After checkout, access is delivered immediately. Because this is a digital service delivered instantly, refunds are limited as described below.

When refunds are available

I aim to be fair and practical. Refunds are available in these situations:

A) Duplicate or accidental double payment
If you were charged twice for the same purchase, I’ll refund the duplicate charge.

B) Technical access failure (within 7 days)
If you cannot access the tool due to a technical issue on my side and I cannot resolve it within a reasonable time after you contact me, I’ll refund the purchase.

C) Mistaken purchase of Lifetime Access (within 24 hours)
If you unintentionally bought Lifetime instead of Monthly, tell me within 24 hours. I can either refund and let you re-purchase Monthly, or convert the payment if appropriate.

Note: For monthly renewals or repeat monthly purchases, refunds are not issued for change-of-mind once access has been delivered.

When refunds are not available

  • Change of mind after access is delivered (including “I didn’t use it” or “I found a better option”).
  • Performance, profit, or gambling outcomes (the tool does not guarantee wins).
  • Violations of Terms of Use or abusive behavior (e.g., misuse, attempts to reverse-engineer, unauthorized redistribution, or bots against platform rules).
  • Price changes or promotions (no partial or retroactive credits).
  • Third-party losses (e.g., exchange rate swings, casino account actions, network or wallet fees).
  • Issues outside my control (ISP problems, browser/device incompatibility where a widely supported browser alternative exists).

How to request a refund (step by step)

  1. Email: send your request to imalexjoe@gmail.com with subject “Refund Request – SpinLens”.
  2. Include:
    • Your full name and email used at purchase
    • Order ID / transaction hash or any proof of payment
    • Date, amount, and payment method/wallet
    • Clear reason (e.g., duplicate charge, access failure, mistaken Lifetime)
    • Screenshots or short screen recording if it helps me verify
  3. Wait for confirmation: I’ll acknowledge receipt within 2 business days and let you know next steps.
  4. Resolution: once verified, I’ll approve or decline with a written explanation. If approved, I’ll process the refund promptly.

Processing time and method

  • Method: refunds go back to the original payment method.
  • Timing: most providers return funds in 5–10 business days after I issue the refund.
  • Crypto: where applicable, refunds are made in the USD-equivalent value at the time of the original transaction (not at current market price). Network fees and unavoidable processor fees are not refundable.
  • Partial refunds: only when appropriate (e.g., duplicate portion, mistaken purchase adjustments).

Cancellations (Monthly Access)

You can stop buying future months at any time. If you cancel after access is delivered for the current month, the current period remains active and is not prorated. Simply do not purchase the next month unless you want to continue.

Chargebacks

Please contact me first. Most billing issues (duplicates, access problems) are easy to fix quickly. Unexplained chargebacks delay resolution and may result in access being suspended while I investigate.

Compliance with consumer laws

This policy is designed to be clear and fair. If your local consumer law gives you additional rights (for example, specific cooling-off rules), I will follow those requirements. Note that instant delivery of digital access may limit cooling-off rights where permitted by law.

Updates to this policy

I may update this policy as needed (for example, if payment processors change). When I make material updates, I’ll adjust the effective date at the top of this page.

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